In our latest “offline” edition, we catch-up with  RS Group’s Senior Director, EMEA Performance Marketing & Web eCommerce – Paul Morris, and find out about his love for combat sports, how he was hospitalised by a bear, how he’s embracing AI and much more…

Why did you move into a career in digital marketing?

It felt like “the future” (1999)! I was good at science, maths, psychology, and business studies in school > university hence a natural career move for me.

I was also quite opportunistic by teaching the Design Director of a Digital agency (Walsh Simmons; who owned the likes of Laterooms.com) Karate (I’m a 3^rd degree black belt) that in turn got me a “foot in the door” working in new business > becoming an eCommerce manager.

How do you switch off?

I struggle! Watching live combat sports (boxing, MMA, Muay Thai), engaging in sport myself (football, gym, boxing) and spending time with family & friends.

What is your favourite podcast in 2025?

I have 4 podcasts I listen to regularly: FT News Briefing, Reuters World News, Times news Briefing & The Intelligence from the Economist.

Fun fact about you?

I was once hospitalised by a bear (Proof here).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What’s your proudest professional achievement to date?

My Masters Degree in Digital Marketing. Not necessarily the qualification per se and rather the fact we (my wife was instrumental) had 2 young children, my wife was pregnant with our 3^rd and I had an intense job at the time.

What is your favourite movie of all time?

Flash Gordon (1980). It reminds me of my childhood, Christmas and being carefree.

What 1 thing would you tell your younger self?

Delight in the small things of life. Sunny days, ice cream with the kids, small work successes, gym pb, etc.

 

 

 

 

How are you embracing AI in 2025?

If I focus on AI and its application to performance marketing; AI is enhancing idea generation, efficiency & scalability.

Examples include A/ Google AI for PPC bid automation > keyword mining. B/ Phi-4 > Meta Llama for SEO tasks such as auditing & clustering. Write Sonic > Copy.AI for content ideas.

As a consumer… what’s your favourite TV advert or social campaign at present?

Few campaigns stand out for me so far in 2025 (though the likes of Spotify Wrapped, Sprite’s #ThandRakr, Apple’s #ShotOniPhone & Duolingo Vs TikTok ban were good social campaigns).

The last impactful campaign that comes to mind was the Nike “Never Settle, Never Done” campaign from Wieden+Kennedy. Powerful storytelling showcasing grassroots > elite women football that was proven to impact+ visibility & engagement.

About Paul…

Paul has 25 years’ experience leading Marketing, Digital & Ecommerce. He was previously Director of Digital/ Ecommerce at Marshalls, Head of Marketing at Tesco Bank, Global Digital/ Ecommerce Director at PZ Cussons, led Digital marketing at the Co-op Group.

Paul has worked agency side (McCann, Havas, Bray Leino Yucca & Visualsoft) and client side with brands including Wickes, Laterooms, Distrelec, Intercontinental Hotel Group, Cash Generator, Stagecoach & Silverstone.

Paul is now Senior Director, EMEA Performance Marketing & Web eCommerce @ RS Group.
Connect with Paul on LinkedIn

Related Content:

Feature in a future offline edition
Next Event: Digital Superchats #16 – Digital PR Strategy & Search Performance
Offline with Andrew King – Head of Performance Media at N Brown Group

We catch-up with  John McCambley, Founder & Chief Producer at Marketing Masterclass Series, and find out how he accidently stumbled into a marketing career whilst buying a coffee, his connection with Jason Donovan and why he hasn’t read a book in years!

Why Did You Move into a Career in Marketing?

I actually studied a retail management degree and began my career with Sainsbury’s (part of their Graduate Management Training Programme). Upon completion of the programme, I was promoted to Department Manager and part of their first-ever management team in Northern Ireland at Ballymena Store.

Then one very cold and wet day, whilst grabbing a coffee…my marketing journey began. On the table was a magazine and I noticed a big tech company called Future Electronics were recruiting for Product Marketers at their HQ in Montreal, Canada. I ripped out the advert from the magazine, completed the paper application form via post (before the internet was big) and within 2-months, I was working in Canada.

It really all started here and the rest was history with opportunities opening up along the way…

How Do You Switch Off?

Since I quit smoking during lockdown, I started running and that has really transformed my life in a positive way. It is lovely at the end of a hard/stressful day to just put on a pair of running shoes and head-out for an evening run.

I also have really got into chess and play that loads during the day to keep me entertained. Naturally having two young daughters keeps me busy also, but I do like to try and do some stuff just for me each day (even if it’s just watching my favourite boxing YouTube Channel or an episode of Seinfeld before bed).

What Book Are You Reading Right Now & What was your first business book?

This sounds terrible, but as much as I do love to read, I have not read a book in years. If I do have time (just for me), I much prefer going to the gym, running, playing chess or even watching some  inspirational YouTube videos instead (anything fitness, food and sports related).

The first business book I ever read (at 17) was given to me by someone very special and influential in my life (My Uncle Billy). The book was called “What They Don’t Teach You at Harvard Business School” by Mark H McCormack.

What’s your Favourite Meal?

I’m a creature of habit, so if I was only allowed to have one thing for dinner…Chicken Curry & Chips or a nice steak with chips (rare).

For breakfast…When I pop over to Belfast to visit my dad, I always make a point of visiting my favourite cafe and having the same thing every time: scrambled eggs, bacon, tomatoe, toast and coffee.

What Inspirational Quote or Mantra Drives You Forward in Tough Times?

I have so many to chose from as I do love a quote/mantra to keep me focused at certain times. If I had to pick one for right now…Consistency Compounds. Sounds simple, but I do write this in my notebook every week (and I do mean every week) to remind me that all the repetitive and positive actions I do each day…they add up and make a massive difference to the end result.

Tell Us a Fun Fact About You

I played Joseph in a charity production of “Joseph and the Amazing Technicolor Dreamcoat “ in Belfast. I was 19 at the time and couldn’t sing (still can’t).

When I was asked to play this part, I had no idea what it was about or that I would have to practice every Monday night for 1 full year. I also didn’t know until much later that the previous 4 people turned it down…hence I became Joseph that year.

I played the role in front of 300 people on each of the two nights and I was so nervous and yet – Loved it!

What’s Your Proudest Personal/Professional Achievement to Date?

OK, I have to pick one…Becoming the first person in my family to go to university and graduate with a degree. Having grown-up with my mum…then in a children’s home…then a foster home…then back to children’s home… and then finally with my dad (when I was 11) …this was special.

I failed my 11-plus; I had to resit my GCSEs along the way, before ending-up with a BA. Hons in Retail & Distribution Management. A proud day for both my parents who were at my Graduation.

In terms of professional achievement…I guess doing what I am doing now. I started producing the Marketing Masterclass Series events ten years years ago and never imagined that I’d still be having so much fun each and every single day. It started with a delegate roster of zero and is now 5000 strong in 2025.

What’s One Thing You’d Tell Your Younger Self?

To answer this one in a different way, I think it’s more what I try and tell my daughters now (Heidi and Skye)…do the things you love, do the things that make you happy and ALWAYS try your best.

Be smart with your money along the way (Try and save more if you can). Also remember that kindness costs nothing.

What’s your favourite holiday destination that you’ve travelled to?

I loved living in Montreal, Canada for two-years and especially the post work activities that everyone took part in: Kayaking, white water rafting, skiing, watching ice hockey and getting to watch the Canadian Grand Prix (twice) as well as WWE.

Hamburg, Germany will also be a special place for me as I met my wife there, during my time working for Philips. Outside of that…I do love anywhere with a nice beach.

About John…

John is the Founder and Chief Producer at Marketing Masterclass Series (which also powers Digital Superchats & offline); the series is established as a reputable event brand operating within the digital marketing industry and attended by FTSE 100 organisations.

Former Head of Marketing (Product, Segment, Brand & Communications) with over 15 years’ ‘Big Brand’​ experience including: Sainsbury’s Supermarkets (UK), Philips (Hamburg, Germany), Future Electronics Inc (Montreal, Canada) and British American Tobacco (N.Ireland).

Expertise also includes leading the marketing departments at a number of industry-leading digital & consumer insight agencies (Stickyeyes & KPMG Nunwood) in UK.

♟️Play me on chess.com @BelfastJohno
🏃‍♂️Follow me on Strava at John McCambley

Related Content:

Feature in a future offline edition
Next Event: Digital Superchats #16
Offline with Andrew King – Head of Performance Media at N Brown Group

We catch-up with Growth Society’s Founder Will Anderson, and find out how he balances a busy schedule between running multiple ecommerce brands, launching a new business and prioriting morning exercise!

Why Did You Move into a Career in Digital Marketing?

It wasn’t something that was signposted at school. I studied journalism and whilst I was at University it was clear everything was shifting online. I took a year out to launch an advertising business which started as a DVD then became a website.

My first corporate job was in recruitment helping build internal digital teams for brands like DFS and George.com. I was keen to learn more hands-on skills so I joined a digital marketing agency and haven’t looked back!

*You can catch Will at the Paid Media Strategy & Performance edition of Digital Superchats on Tuesday 14th January 2025, as he’ll be the Official Master of Ceremonies at the online event.

How Do You Switch Off?

Switching off is a bit of a challenge if I’m honest. Things that help – prioritise morning exercise, getting outdoors and enjoying new experiences with the family.

What Book or Audiobook Are You Reading/Listening to Right Now?

I’m currently reading The Art of Focus by Dan Koe, which I’m finding useful having recently launched a new business.

I also enjoy podcasts like High Performance for insights into the psychology of top achievers, and My First Million – interesting to see how entrepreneurs in the US are scaling brands.

 

What Online Advertising Campaign Has Impressed You Most Recently?

Liquid Death’s campaigns are great. Particularly because they sell the most basic of commodities – water. They compete against the largest brands with a brand personality that cuts through. It’s a good lesson for brands with smaller budgets.

What Inspirational Quote or Mantra Drives You Forward in Tough Times?

I don’t follow a specific quote or mantra, but in recent years, I’ve reflected a lot on my purpose and how I want to design my life. For me, it’s about reducing stress and complexity, creating memorable experiences with friends and family, and helping others along the way.

Tell Us a Fun Fact About You

I run multiple ecommerce brands. This might sound stressful but it’s something I enjoy and helps me advise other brands from a place of experience.

What’s Your Proudest Professional Achievement to Date?

Helping scale the performance marketing agency, Journey Further, from 3 founders to 200 specialists across the UK and US. My first day was at the founder’s house, brainstorming what we wanted to do differently with the agency. Seeing that vision take shape, working with a talented team and attracting some of the biggest brands was a great experience.

What’s One Thing You’d Tell Your Younger Self?

Travel the world when you’re young, perhaps instead of going to university.

If Your Life Were Made into a Movie – Who Would Play You?

I was into drama at school and took on the more eccentric roles. So I’d go with Jack Nicholson. He’d bring a unique edge to the role.

What’s the Biggest Opportunity for Digital Marketers as We Move Towards 2025?

For 2025, I’d say the biggest opportunity is embracing AI where it adds value. If you can learn how to use AI effectively then you can be 10x more effective.

About Will…

Will is the Founder of Growth Society, a growth consultancy focused on scaling ecommerce brands. Their advisors have led digital marketing at brands like Gymshark, Matalan and AO.com.

 

 

Related Content:

offline with Andrew King
offline with Dane Stanley
offline with Nicola Travis
offline with Jaime Hill

 

In our 4th “offline” edition, we catch-up with N Brown Group’s Head of Performance Media Andrew King, and find out how he overcame his biggest fear; the book that has transformed his thinking and much much more! 

Why did you move into a career in digital marketing?

It wasn’t really planned! When I graduated from university I didn’t know what I wanted to do for a career. I moved to London and took an apprenticeship with an ecommerce startup called WorldStores, initially running their Amazon marketplace store. I’ve always had a strong head for numbers and after a year or so was offered a place on the PPC team. Back then it was all manual bidding and I spent a lot of time crunching numbers in huge spreadsheets as we sought to find the optimal bid for every possible keyword!

It was a great feeling to find something that I really enjoyed doing and that I was good at. I feel very lucky to have fallen into a sector that has offered me great opportunities to grow as my career has progressed and develop a skill set that is highly desired across nearly all forms of business today.

How do you switch off?

I love to read (more on that below!) and I love being a dad to my two young children. I am lucky to work for a business that supports working parents at all levels throughout the organisation, so I can be present when I’m with them and enjoy watching them grow up.

What’s your favourite book?

I’m not sure I can pick just one! Two books that have had a huge impact on who I am today (both personally and professionally) are Mindset by Carol Dweck and Atomic Habits by James Clear. I always recommend them both if people ask!

As I mentioned above, I love to read and find I can always find a book on whatever topic happens to be on my mind at the time. One of the key concepts in Atomic Habits is that of marginal gains, so I’m always seeking a new learning opportunity to see if I can gain some small improvement in an aspect of my life.

I really enjoy autobiographies too and often take a lot of inspiration from hearing the stories of others.

What’s on your watchlist (streaming services)?

I don’t watch a huge amount of TV outside of live sport. I’m a big Star Wars fan and really enjoyed watching The Mandalorian, so I hope there isn’t too long a wait for a new season of that!

What’s your favourite inspirational quote?

“Change is an opportunity to grow.”

Change can be uncomfortable to go through and nearly always arrives at the what feels like an inconvenient time. Whenever I am going through a difficult moment either at home or at work I try to remind myself that it is only temporary and that when I get through the other side, I’ll be better for the experience.

What’s your proudest professional achievement to-date?

Probably taking the stage at our colleague conference earlier this year and speaking in front of hundreds of people for the first time. I’m naturally quite introverted and about 20-months before I had turned down the opportunity to speak at a trading huddle on Black Friday as I was overcome with anxiety at the thought of talking in front of a large audience.

I wasn’t happy with the situation afterwards and decided it was something worth working on, taking baby steps at first before gradually over time standing up and talking to larger and larger groups (including at a friend’s wedding).

Eventually the opportunity came up to take part in the conference and I said yes. I was very nervous on the morning of (barely eating any breakfast which is not like me!) but I was well prepared and very proud when the moment came that I was able to do it!

What 1 thing would you tell your younger self?

Don’t be afraid to fail. When I was young I was often afraid to take risks and if I thought something would be hard or that I might not succeed, I’d find an excuse not to do it. As I’ve grown older I’ve thankfully been able to replace some of those unhelpful beliefs and embrace failure as a part of life and learning.

What’s your favourite holiday destination that you’ve travelled to?

It has to be somewhere warm, either by a beach or with a swimming pool. I loved Thailand but that was a long time ago now when I’d just finished university.

This year we went to France for our family holiday which was great (especially the wine and cheese!).

Japan is the next place I’d like to visit but I think we’ll wait a few years as I don’t fancy a 12-hour flight with a two-year old!

 

What’s the biggest challenge facing digital marketers right now?

It’s becoming harder and harder to accurately measure the impact of what we do. Ad platforms such as Google and Meta are excellent at putting ads in front of customers who are about to convert and then claim the credit for the conversion.

Building a measurement framework that tells you which of your marketing activities are driving the most incremental value is vitally important, but is highly complex and requires constant investment to keep up with the pace of change we see across the industry.

About Andrew…

Andrew has over 12-years’ experience working at client-side e-commerce businesses. He started out in a trading role before quickly moving into PPC as part of the fast-growing start up businesses, WorldStores and The Protein Works.

He is currently Head of Performance Media at N Brown Group in Manchester, where he oversees all biddable media across the group’s portfolio of brands. Connect with Andrew on LinkedIn.

Related Content:

Get involved in offline
offline with Dane Stanley
offline with Nicola Travis
offline with Jaime Hill

 

In our third “offline” edition, we catch-up with Beauty Bay’s Head of CRM Nicola Travis, and find why she thinks Sat Nav is the best thing ever, what she’s reading and her thoughts on the biggest challenge facing digital marketers right now!

Why did you move into a career in marketing?

It was actually a little accidental… I was working in sports and fitness, and then moved into sportswear, and learnt from the ground up in a small business. From covering every aspect of marketing there – website build, brochures and key accounts (including the Australian national team and a visit to Sydney in 2000!), I moved into an analytical role and developed a focus on customer marketing which very much appealed to my nature.

I would say my ‘why’ is based on the results we create, the insights we work from and the teams we work with. It’s great to be bringing impactful changes to brands and performance. I enjoy the variety that marketing roles allow – definitely learning new things in every single one – and always I hope keeping a practical, logical and developmental mindset as these are the aspects of marketing which appeal to me overall.

How do you switch off?

Usually very easily – its either exercise, fresh air, good friends, or fun times. And also spending time with my son – he once wrote some years ago in answer to a quiz including ‘what is your mum’s job’ the clear response ‘I am’….. so all clear on that!

It’s been full on this week particularly, so I am off to Ladybower Reservoir early doors tomorrow to trot round and clear the head.

What’s your favourite book (personal and professional)?

Today I would say The Hearts Invisible Furies by John Boyne, but on a different day I may say a Maggie o Farrell or a Jon Mcgregor book, or maybe the best is to come.

Professionally I loved Atomic Habits, Thinking Fast and Slow, and also a book called Showing Up, Making an Impact at work by Tim Robson which has a brilliant analogy around the fact that work is not school so we should behave accordingly – worth a read for the comparison of ‘show and tell’ at school to workplace meetings!

What music artist are you listening to the most in 2024?

Difficult one, as a Gen X’r my formative years are all DJs and mix tapes and not really artists so I still operate a bit like that! I am a huge fan of 6music however, saw Goldfrapp live most recently, and have the Sunsets / Chicane podcast playing a lot. This week though it’s about Barry Can’t Swim which seems to have stuck around my spotify list for some time!

What’s your favourite inspirational quote?

I have a huge collection….. literally a pinterest board full of them. The one at the top is ‘Trust the Timing of your Life’ which looks anonymous but is certainly proven.

Fun fact about you?

I have a total lack of sense of direction, can get lost in a shop, and therefore think Sat Nav is the greatest thing ever. Anyone who has ever walked with me to a meeting room in a large building knows this – and thanks to them all not for laughing.

I once walked into the wrong floor in a large building and wondered where on earth my desk had gone – literally, no spatial awareness at all. I lose my car in every carpark, don’t ever ask me for directions. Is that fun?? I’ve run several marathons and one of the reasons its relaxing is because I am out and about without having to navigate – I’ve been asked so many times where a route is, and I’m always clear – I won’t be leading, so I don’t need to know! Ladybower is a loop by the way so I’ll be ok tomorrow, but running round a reservoir is definitely a don’t get lost tactic.

What’s your proudest professional achievement to-date?

Good question – and I thought about some of the projects, business growths, and customer impacts I’ve been proud of, but then settled on the team and people celebrations that have been the most rewarding. Where team members have grown and developed, and seen their own progress and achievement, and where colleagues have referenced how they’ve benefitted from our time together and enjoyed it – there are a few specific cases that make me very happy over my CRM  / Marketing years, I have a little collection of notes from team members that makes me very happy.

What 1 thing would you tell your younger self?

See inspirational quote! I’d also tell myself travel more I think, that’s my aim just now anyway.

Living in the countryside, City or by the beach?

Beach all day long.

What’s the biggest challenge facing marketers right now?

I think the landscape just changes all the time. Right now it’s all post covid, fragmented media, privacy changes, competitive markets, cost of living and so on, but we’ve already dealt with channel proliferation, Brexit, GDPR, and a whole host of macro challenges. I think we have a responsibility to accept, and expect challenges – and work onward with good spirit!

About Nicola…

Nicola has 24 years of experience across Marketing and eCommerce and has developed customer marketing solutions both in  retail brands and in data agency – working across multiple verticals as a Client Director at More2 and The Tapestry Agency,

Establishing and growing key customer metrics in house at retailers like Matalan, The Fragrance Shop, and currently Beauty Bay, her work has developed loyalty programmes and CRM technology for key impact in Customer Director and Head of CRM roles. Connect with Nicola on Linkedin.

 

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In our second “offline” edition, we catch-up with Sosandar’s  former eCommerce Director Dane Stanley, and find out his connection with Star Wars, how he switches off, his advice to digital marketers…and much much more!

Why did you move into a career in digital marketing?

I consider myself very lucky as it was largely through opportunity rather than design. After a very brief time in business development (I was a terrible salesperson) I landed my first marketing role with Phones 4u. It was a highly entrepreneurial environment and at the time the website was little more than a store locator. One of my first projects was to launch a transactional website and put in place the digital marketing to support what was at that point, the UKs fastest growing high street retailer. It was a fantastic ‘learning by doing’ environment, and very result focussed, which laid the foundations for the next 25 years.

How do you switch off?

I’m a recently retired age group triathlete. The retirement means I no longer need to punish myself in a swimming pool 4 times a week, but I still enjoy getting out around the Peak District on my bike and doing the odd run.

I’m also finding getting frustrated on a golf course being a great way of switching off.

What’s your favourite book? 

For those who know me this may come as a surprise personally it’s Wuthering Heights. I first read it as part of my English A-level and I still love it just as much. Heathcliff has his flaws (don’t we all) but he is such a compelling and complex character.

Professionally (and it’s tenuous) is “Start at the End” by Dan Bingham. A great story of setting goals, designing process to achieve them and the continuous search for improving.

What’s on your watchlist (streaming services)?

I’m currently binging Top Boy (yes, I know I’m behind the times) and looking forward to starting the next series of Slow Horses.

 

 

What’s your favourite inspirational quote?

It’s less of a quote and more of a mantra. “Relentless forward progress”. My triathlon coach kept that front of mind whilst racing Ironman, but it works in every situation where ‘it’, whatever ‘it maybe, seems difficult. Breaking challenging goals down into smaller, less daunting tasks allows you keep moving forwards, whether that’s a professional objective, or putting one foot in front of the other after 10 hours of racing.

Fun fact about you?

My middle name is “Luke” as my dad was watching Star Wars at the cinema when my mum went into labour J It could have been worse I guess…Dane ‘Darth Vader’ Stanley anyone?

What’s your most proud professional achievement to-date?

It would be easy to talk about the likes of launching Missguided or online banking service for SMEs, building the foundation for digital transformation at the Co-op group, delivering award winning campaigns such as the Baddie Winkle collaboration at Missguided, or building an online customer experience that allowed Slater and Gordon to be the first legal brand to retain the top position in the legal services Top 100 brands.

However, I’m prouder of the teams I’ve been able to build and the people I’ve hopefully helped to develop, and seeing those people to go on to have success.

What 1 thing would you tell your younger self?

Whatever you are doing, enjoy the journey and not just the result.

What was your favourite memory/experience from watching the Olympics?

I loved seeing Alex Yee claim the triathlon gold medal in thrilling fashion, a real demonstration of never giving up, giving yourself a chance and making what seems impossible happen.

 

 

What’s the biggest opportunity that digital marketers should make the most of?

There are so many, and the risk is that focussing on too many dilutes your effectiveness. The magpie mentality (“ooooh look, shiny new tech / service”) is all too common in our industry.

So, getting the basics right represents the biggest opportunity.

Understand your customer and challenge your assumptions about them. Understand what they want, and how your product and service meet than need. Know your points of parity and what makes a difference that would encourage customers to choose your brand rather than a competitor. Get close to the metrics that underpin your businesses performance and test how they can be improved (continuously!!!)

“Digital” is just a lense to achieve the above.

What’s your personal favourite brand?

I’m a massive fan of an organisation I was lucky to work for, the Co-op Group. It’s beliefs have kept it relevant since 1863 and as a brand, it lives its purpose every single day. I’ve loved seeing it’s rejuvenation in recent years and I really hope that continues.

About Dane…

Dane has 25 years of experience across Marketing and eCommerce and has a track record covering a variety of sectors including retail, financial and professional services across the globe.

He has driven both growth and transformation with brands such as Santander, Nationwide, Travelex, Co-op Group, Missguided, In The Style and Slater and Gordon. Most recently he was eCommerce Director at Sosandar. Connect with Dane on Linkedin.

 

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In our very first “offline” edition, we catch-up with Oak Furnitureland and Monsoon’s former Head of eCommerce Jaime Hill, and find out what’s on her streaming list, favourite book…as well as what advice she would give her younger self.

Why did you move into a career in digital?

I fell into it. Wasn’t my chosen career path, but it was a natural progression from the offline marketing I was doing at the time, and I grabbed the opportunity as it arose. Soon found I really enjoyed it and was pretty good at it to boot.

How do you switch off?

Exercise. Only way I can switch off. I literally focus on nothing but what I’m doing. Great for stress relief too. My preferred exercise is running, or weightlifting.

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What’s your favourite book (personal and professional)

Personal: No current favourite, but I’m very partial to Nordic crime – Norwegian and Icelandic at the moment. Professional: Today it’s Emotion by Design by Greg Hoffman or Creativity Inc by Ed Catmull, but it changes daily.

What’s on your watchlist (streaming services)?

Disney: Young Woman at Sea, Lance, Grey’s Anatomy, Free Solo

Netflix: Emily in Paris, Unsolved Mysteries, Sprint, The Umbrella Academy, Mountain Queen

 

What’s your favourite inspirational quote?

“The question isn’t who is going to let me; it’s who is going to stop me.” By Ayn Rand.

Fun fact about you?

I used to be a very good track athlete in my youth, ranking 4^th Nationally in my age group for multi-events. I’m also a PADI qualified scuba diver and can ride a motorbike.

What’s your most proud professional achievement to-date?

Too many to mention, but they range from campaign achievements, to building successful teams, to launching new features & functionality, to achieving tough financial targets. There’s at least one thing from each role I’ve had that I can be very proud of!

What 1 thing would you tell your younger self?

Don’t let anyone tell you that you can’t do something, work hard and find a way to do it, to get what you want.

What’s been your favourite Olympic Event from Paris 2024?

Women’s 800m final, my old event! Closely followed by the Men’s 1500m final and the Sport Climbing.

 

 

 

What’s the biggest opportunity in digital right now?

Customer experience, leading to loyalty. Too many brands are missing a trick to retain customers by not focusing on improving their overall customer experience. Too often they focus on the experience, or parts of, to obtain a customer, but don’t think about joining up the journey once they become a customer and often neglect them.

And anything involving data – too many organisations have data in too many places, not always accessible or usable by those who need it. Once you have a clear understanding of your data, and therefore customers & their behaviours, you are in a better position to both attract and retain customers with various initiatives. Dirty data means bad decision making and costs you money. And in the case of AI, dirty data can lead to bias and poor experiences.

About Jaime…

Jaime has over two decades of experience as a Marketing & Ecommerce professional with a successful track record leading teams and developing strategy to transform organisations’ digital capability and channels to market.

She has had success in roles at brands including Avis, Barclays, Dairy Crest and Oak Furnitureland, and across a wide range of B2B and B2C vertical markets. Most recently, Jaime was Interim Head of Ecommerce & Trading at Monsoon.

A graduate of the Institute of Digital Marketing and qualified Executive Business Coach, Jaime’s professional passion is for making life easier for the customer at every touch point. Connect with Jaime on LinkedIn

 

 

If you’d like to join us at the 13th online edition of Digital Superchats, you can now book your seat to e-attend the online event, which will focus on the area of Digital Strategy, Performance & Effectiveness.

When: Tuesday 21st May 2024
Time: 9.00am to 11.00am (UK Time)
Format: Online Session (Webinar-Based)

At Digital Superchats 13, our industry experts will deliver a series of short talks – Sharing the latest thinking, strategies and real-life examples for accelerating  online growth and optimising digital peformance & effectiveness.

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Previous Delegates Include:
Marks & Spencer, Morrisons, Tesco, Asda, Sainsburys, Iceland, Ikea Group, Next, Wickes,  Argos, Matalan, Dunelm, Benson for Beds, Sofology, ScS, Sharps, Specsavers, Pets at Home, Pooch and Mutt, Barclays, Aon, Aviva, Nationwide Building Society, Lloyds Group, Vitality, HSBC, Nat West Group, Virgin Money, FOOTASYLUM, Hotter Shoes, JD Sports Fashion, Castore, Decathlon UK, Inov-8, Gymshark, Fanatics, Superdry, French Connection, Missguided, Boohoo, PrettyLittleThing, NastyGal, N Brown,  Naylors – Go Outdoors, Autotrader, Halfords, Timpson Group, WeBuyAnyCar, Vertu Motors, Select Car Leasing, Confused, MoneySupermarket, The Very Group, Jet2, TUI, Flixbus, Sykes Cottages, The Travel Chapter, Club Med, On the Beach, Talk Talk, Virgin Media, Vodafone, O2, Merlin Entertainments, Interflora, Bloom & Wild, Dominos, Arla Foods, Holland & Barrett, Bettys & Taylors of Harrogate, The Gym Group, PureGym, Nuffield Hospitals, NHS, Bupa, Well Pharmacy, Priory Group, Currentbody, AO.com, ProCook, Beko, Betfred, Sky Betting & Gaming, Ladbrokes, William Hill, Rayware Group, Irwin Mitchell, Slater & Gordon, Jellycat, The Perfume Shop, The Fragrance Shop, Fox Group International and many many more…

 

As part of the build-up to next month’s Digital Strategy & Performance edition of Digital Superchats, we wanted to take a closer look at some of the biggest trends that will shape the digital marketing landscape in 2024.

The world of digital marketing is evolving at a fast pace and staying ahead of the curve has never been more crucial for success. Several trends are shaping the future of digital marketing, revolutionizing how brands connect with their audiences. In this blog post, we’ll explore some of the key digital marketing trends that are set to dominate in 2024.

Artificial Intelligence (AI) and Machine Learning (ML) Integration:

Artificial Intelligence and Machine Learning are no longer futuristic concepts but integral components of successful digital marketing strategies. In 2024, we can expect AI to become even more sophisticated, enabling marketers to personalize content, analyze consumer behaviour, and predict trends with unprecedented accuracy. Chatbots, powered by AI, will continue to enhance customer interactions, providing real-time assistance and improving overall user experience.

Augmented Reality (AR) and Virtual Reality (VR) Experiences:

As technology advances, so do consumer expectations. Augmented Reality and Virtual Reality are set to play a more significant role in digital marketing campaigns in 2024. Brands will leverage AR to allow customers to virtually experience products before making a purchase decision. VR, on the other hand, will create immersive brand experiences, transporting users to virtual worlds that engage and captivate, leaving a lasting impact on brand perception.

Voice Search Optimization:

With the rise of smart speakers and voice-activated assistants, optimizing for voice search is no longer an option but a necessity. In 2024, digital marketers will need to adapt their SEO strategies to accommodate the conversational nature of voice searches. Long-tail keywords and natural language processing will become crucial elements for businesses aiming to secure a spot in the competitive landscape of voice-activated search results.

Blockchain Technology for Enhanced Security:

As data privacy concerns continue to grow, blockchain technology is emerging as a solution to reinforce security in digital marketing. Blockchain ensures transparency and immutability, making it an ideal tool for preventing ad fraud, ensuring the authenticity of user data, and fostering trust between businesses and consumers. In 2024, we can expect more marketers to explore the potential of blockchain in building secure and transparent digital ecosystems.

Personalized Content at Scale:

Personalization has been a buzzword in digital marketing for some time now, but in 2024, it’s not just about addressing customers by their first names. Advanced personalization algorithms will enable marketers to create highly tailored content that resonates with individual preferences and behaviours. From personalized product recommendations to dynamically generated content, businesses will leverage technology to deliver a personalized and seamless customer experience across various channels.

Sustainability and Social Responsibility:

In an era where consumers are increasingly conscious of the environmental and social impact of their choices, sustainability and social responsibility will take centre stage in digital marketing. Brands that align themselves with meaningful causes and demonstrate a commitment to sustainability will resonate better with consumers. In 2024, we can expect more businesses to integrate environmental and social initiatives into their digital marketing strategies, fostering a positive brand image and connecting with socially conscious consumers.

Conclusion

As we embark on a new year, the digital marketing landscape continues to evolve, presenting both challenges and opportunities for businesses. Embracing these trends and staying agile in the face of technological advancements will be crucial for those aiming not just to survive but to thrive in the competitive digital space. Whether it’s leveraging the power of AI, embracing immersive technologies, or championing sustainability, the key to successful digital marketing in 2024 lies in adaptability and a forward-thinking approach.

*This post was part of a ChatGPT experiment

If you’d like to learn more about the key challenges and opportunities for accelerating online performance in 2024, register to e-attend our upcoming Digital Superchats e-Event.

Register To e-Attend Digital Superchats #12